Policies

Deposits

  • I require a $50 deposit from first time guests for services priced at $50+. This is paid via VENMO (@amourapdx) or CASHAPP ($amourapdx). This is separate from the card you use to secure your appointment via the booking site. The card that the booking site requires you to enter will only be charged in the event of a no-show or last minute cancellation. 

  • Recurring guests may also be asked for a deposit if you have missed an appointment, been more than 15 min to an appointment or last minute cancelled/rescheduled.

  • The deposit is non-refundable, and will be applied towards your service.

  • All deposits are non-refundable and transferable one time only (when rescheduled within 48 hours). This means that you are only able to reschedule a appointment with a deposit one time. If you cancel your appointment within the 48 hours, you will be asked to pay an additional deposit in order to rebook.

  • If you No Show or Late Cancel, your deposit will be forfeited.

  • If I am unable to provide your service due to non-compliance of our appointment policies, it will also result in a forfeiture of your deposit.

  • If the deposit is not paid within 24 hours of booking the appointment, your appointment will be cancelled.

Cancellations/No-Shows

PLEASE NOTE; DUE TO CURRENT EVENTS, MY CANCELLATION POLICY IS RELAXED. IF YOU ARE EXPERIENCING ANY COVID-19 SYMPTOMS PLEASE DO NOT COME TO YOUR APPOINTMENT AND CONTACT ME AS SOON AS POSSIBLE! NO-SHOWS WILL STILL BE CHARGED. 

  • If you need to cancel, a 24 hour notice is required otherwise a penalty will be charged. Payment and a deposit will be required before you can book your next appointment.

  • If you cancel within 12 hours or the same day, you will be charged 100% of the appointment cost.

  • If you cancel 13-24 hours before your appointment, you will be charged 50% of the appointment cost.

  • If you no show to your scheduled appointment, you will be charged for 100% of the full appointment cost.

  • Illness: If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of staff and other clients, please do not come to your appointments sick. If it is assumed you are currently sick, your appointment may be cut short or cancelled and rescheduled for when you are healthy again and a 100% charge of the appointment cost will be assesed.

  • A one-time allowance of last minute cancellation or reschedule will be permitted for sickness or family emergency. After that, the cancellation and no show policy is in effect.

Card On File

  • I do require a card on file for all guests. This is saved during your appointment scheduling. The card on file will only be charged in the event of a no-show/cancellation violation.

Arrival

  • If it is your first visit, please arrive at least 10 to 15 minutes before your appointment start time in order to complete all necessary paperwork without cutting into your session time.

  • For all returning guests, please arrive at least 5 to 10 minutes before your appointment time to check in, get situated, and be ready to go for your full allotted session time.

  • Please arrive with clean/makeup free eyes and lashes. Extra time spent cleaning your lashes will mean less time lashing. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service.

  • If you are more than 15 min. late to your appointment, it will be charged 50% of your appointment cost and rescheduled.

Other People's Work ("New Client Fill" or "Foreign Fill")

  • If you currently have eyelash extensions on from another lash artist, there may be the possibility that your current extensions will need to be removed and put back on properly. Due to the unregulated nature of eyelash extension trainings, certifications and state board regulations, there are a lot of lash artists that have been improperly trained. My priority is your natural lash health and eye safety. Thus, if you are coming in for a touch up from another lash artist, then you agree that your current extensions may need to be removed and a new full set will be applied at the appropriate full set price or a $25-50 surcharge will be applied to your total fill price. This will be discussed and fully explained to you prior to any service being performed. **If it is clean work, there is a possibility that I can waive the fee!​​

  • PLEASE contact me prior to your appointment if you are coming to be from another person so we can discuss the details as much as possible!

 

Children

  • For purposes of safety and sanitation, we cannot allow anyone else into the service room other than myself & the person receiving the service. Children are not allowed in the service room. If you bring a child with you who is under the age of 12 unsupervised in the lobby, your appointment will be canceled and you will be charged 50% of the service according to my late cancellation policy.

Contacts

  • If you wear contacts, please bring a contact case, as contacts should not be worn during the lash application process. Further, we recommend that you wait 12 to 24 hours after your service before wearing your contacts again in order to minimize potential infections or irritation to the eyes.

Fills

  • If at any time you have less than 20 extensions per eye or less than 40% of your lashes remaining, the purchase of a full set will be required.

  • 90 min fill: 1-2 weeks between fills (16 days max)

  • 120 min fill: 2-3 weeks between fills (22 days max)

  • Anything beyond 22 days is a full set. If it has been more than 4 weeks since your last appointment, the purchase of a full set will be required regardless of how many lash extensions you have remaining—lash extensions need professional grooming at least once per month due to natural lash growth in order to be in maintained in proper condition so that a fill can be applied successfully. For optimal results, schedule fills around 3 weeks.

Refunds

  • I do not offer refunds on services. If you experience an allergy and are unable to wear the eyelash extensions applied, I will remove them free of charge and may offer a voucher for another service (this is circumstantial, however.) Please contact me as soon as possible if you are having a reaction to the extensions. 

  • For sanitary reasons, products with a broken seal cannot be returned.

  • If you are unhappy with your results, please contact me within 48 hours to discuss options.