Policies

Deposits

  • I require a $50 deposit from first time guests for services priced at $50+ & for appointments longer than 2 hours. 

    • This is paid via  my business VENMO (@amourapdx) or I can also send you an invoice. (this will be done automatically if you do not send your Venmo deposit.)

      • This is separate from the card you use to secure your appointment via the booking site.

      • The card that the booking site requires you to enter will only be charged in the event of a no-show or last minute cancellation. 

      • If the deposit is not paid within 24 hours of booking the appointment, your appointment will be cancelled.

  • All deposits are non-refundable and transferable one time only (when rescheduled within 24 hours). This means that you are only able to reschedule a appointment with a deposit one time. If you cancel your appointment within the 24 hours, you will be asked to pay an additional deposit in order to rebook.

  • Recurring guests may also be asked for a deposit if you have missed an appointment, been more than 15 min to an appointment or last minute cancelled/rescheduled, or continuously reschedules.

  • The deposit is non-refundable, and will be applied towards your service. Cancelling forfeits your deposit.

  • If you No Show or Late Cancel, your deposit will be forfeited.

  • If I am unable to provide your service due to non-compliance of our appointment policies, it will also result in a forfeiture of your deposit.

PAYMENTS

  • Accepted forms of payments are cash & card.
     

  • Card payments are subject to a 3% fee. To avoid the fee, please bring cash to your appointment.
     

  • If you choose to add an additional service or purchase product but paid for most of your appointment in cash, you will not be charged the card fee! Thank you for understanding!

Card On File

  • I do require a card on file for all guests. This is saved during your appointment scheduling or deposit payment via your invoice (it can also be saved when paying your deposit invoice.) The card on file will only be charged in the event of a no-show/cancellation violation and for no other reason.

  • If for whatever reason there is no card on file or it is removed, your appointment will be cancelled​

Consent Forms

  • I have recently switched to all digital for consent forms! Prior to your appointment you are required to fill out the appropriate consent form FOR your service TO MAXImize your appointment time.

  • Sometimes, this will mean you have to fill out 2+ Consent Forms as you are required to fill out a new one for each service.

Cancellations/No-Shows

PLEASE NOTE; IF YOU ARE EXPERIENCING ANY illness SYMPTOMS PLEASE DO NOT COME TO YOUR APPOINTMENT AND CONTACT ME AS SOON AS POSSIBLE! NO-SHOWS WILL STILL BE CHARGED. YOU MAY BE ASKED TO PROVIDE A NEGATIVE TEST PRIOR TO YOUR NEXT APPOINTMENT TO ENSURE THE SAFETY OF EVERYONE.

  • If you need to cancel, a 48 hour notice is required otherwise a penalty will be charged. Payment and a deposit will be required before you can book your next appointment.

  • If you cancel within 24 hours or the same day, you will be charged 100% of the appointment cost. BETWEEN 24-48 HOURS WILL BE CHARGED 50% OF THE APPOINTMENT COST.

  • If you no show to your scheduled appointment, you will be charged for 100% of the full appointment cost, AND MAY ASKED TO PRE-PAY OR PAY A DEPOSIT PRIOR TO A NEW APPOINTMENT.

  • Illness: If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of staff and other clients, please do not come to your appointments sick. If it is assumed you are currently sick, your appointment may be cut short or cancelled and rescheduled for when you are healthy again and a 100% charge of the appointment cost will be assesed.

  • A one-time allowance of last minute cancellation or reschedule will be permitted for sickness or family emergency. After that, the cancellation and no show policy is in effect.

COVID Policies

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  • If you are sick, feel sick, or show signs of the flu or any COVID19 symptoms, or have been around anyone who has been ill or shown signs of illness, you must say home and not come to the Studio for 10 days.

  • No guests may accompany you at any time inside the Studio. We need to keep a minimum amount of clients and service providers as possible at all times.

There will be a 15min break between clients to allow for amplified sanitation/disinfection protocols and to prevent any client overlapping.Please be sure to check back on this page and my social media outlets for updates to these polices and any news! 

Arrival​

  • Please arrive at least 5 to 10 minutes before your appointment time to check in, use the restroom, get situated, and be ready to go for your full allotted session time.

  • Please arrive with clean/makeup free face. 

    • For lashes: extra time spent cleaning your lashes will mean less time lashing. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service.

  • If you are more than 15 min. late to your appointment, it will be charged 50% of your appointment cost and rescheduled.

Contacts

  • If you wear contacts, please bring a contact case, as contacts should not be worn during the lash application process. Further, we recommend that you wait 12 to 24 hours after your service before wearing your contacts again in order to minimize potential infections or irritation to the eyes.

Lash Fills

  • If at any time you have less than 20 extensions per eye or less than 40% of your lashes remaining, the purchase of a full set will be required.

    • 90 min fill: 1-2 weeks between fills (16 days max)

    • 120 min fill: 2-3 weeks between fills (22 days max)

    • Anything beyond 22 days is a full set. If it has been more than 4 weeks since your last appointment, the purchase of a full set will be required regardless of how many lash extensions you have remaining—lash extensions need professional grooming at least once per month due to natural lash growth in order to be in maintained in proper condition so that a fill can be applied successfully. For optimal results, schedule fills around 3 weeks.​